Cancellation & Refund Policy
At Roma’s Collection, every garment is meticulously handcrafted and made to order. Each piece is created specifically for the individual client, with careful attention to measurements, design details, embellishments, and craftsmanship. As a result, all orders are considered final once confirmed.
Order Cancellations
- All orders are made to order and handcrafted specifically for each customer.
- Once an order has been placed and confirmed, it cannot be cancelled.
- As production begins shortly after confirmation, we are unable to stop or reverse the process once it has commenced.
Custom & Made-to-Measure Orders
All bespoke, customised, and made-to-measure garments are non-cancellable and non-refundable, as they are created according to the customer’s individual specifications and cannot be resold.
Bespoke Orders
Bespoke garments are designed and handcrafted exclusively to the customer’s individual requirements, including custom measurements, design modifications, fabric selections, colours, and craftsmanship . As these pieces are uniquely created and cannot be resold, all bespoke orders are final.
Once a bespoke order has been confirmed, no cancellations, refunds, exchanges, or returns will be accepted. Customers are responsible for ensuring that all measurements, design preferences, and order details provided at the time of confirmation are accurate. Roma’s Collection cannot be held responsible for issues arising from incorrect information supplied by the customer.
In the unlikely event that a bespoke garment arrives with significant damage or a manufacturing defect caused by Roma’s Collection, customers must notify us within 24 hours of delivery and provide clear photographic or video evidence. Any approved claims will be assessed on a case by case basis, and an appropriate resolution; such as a repair, replacement, or refund, will be offered at the sole discretion of Roma’s Collection.
Refund Policy
Due to the made-to-order nature of our garments, refunds are not offered except in the rare event that an item arrives with significant damage caused by Roma’s Collection during production or before dispatch.
To be eligible for a refund:
- You must notify us within 24 hours of receiving your order.
- Clear photographs and/or videos showing the damage must be provided as proof.
- The item must be unused, unworn, unaltered, and in its original condition with all original packaging and tags intact.
- Once the claim has been reviewed and approved by our team, an appropriate resolution will be offered, which may include a refund, repair, or replacement at our discretion, depending on the nature of the issue.
Please note that refunds will not be issued for:
- Change of mind or personal preference.
- Incorrect size selected by the customer or if measurements provided were inaccurate.
- Minor variations in colour due to screen or device settings, as well as differences caused by professional studio lighting, photography, or post-production editing. While we make every effort to accurately represent our garments, the actual colour of the product may vary slightly from the images displayed.
- Slight differences in hand embroidery, beadwork, or embellishments that naturally occur with handcrafted garments.
- Damage caused after delivery due to improper handling, wear, storage, or alterations by the customer or a third party.
Contact Us
If you believe your order qualifies under the above policy, please contact us within 24 hours of delivery with your order number and supporting photographs or videos. Claims submitted after this timeframe may not be accepted.
By placing an order with Roma’s Collection, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.
You can contact us on any of the following:
WhatsApp: +44 7707 260851
Email: Sales@romascollection.com
Instagram: @romascollectionofficial